ku977's Privacy Policy

ku977 ("we", "us", "platform") operates a trusted online casino and betting service for players in Bangladesh. We believe that protecting your privacy is our fundamental responsibility. This Privacy Policy ("Policy") explains what types of information ku977 collects, how that information is used, who it may be shared with, and what rights you have.

By using this website, you agree to the terms of this Policy. If you disagree with any part of this Policy, please refrain from using ku977 and contact us.

When you create an account at ku977, we collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Username and password (stored in encrypted form)
• National ID card or passport details (for KYC verification)
• Residential address

To process transactions, we may collect the following financial information:

• bKash, Nagad, Rocket, or Upay mobile banking number
• Bank account details (for bank transfers)
• Deposit and withdrawal history
• Transaction amounts and timestamps

When you use the ku977 platform, we automatically collect certain technical information:

• IP address and device identifier
• Browser type and operating system
• Site access times and session information
• Usage patterns from cookies and tracking technologies
• Gaming history and preferred games

We use your information for the following purposes:

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Providing 24/7 customer support
• Preventing fraud and money laundering
• Ensuring responsible gaming and identifying problematic play patterns
• Confirming age verification (for individuals aged 21 and over only)
• Maintaining platform security and stability

We may contact you regarding the following:

• Important account-related notifications
• Transaction confirmation messages
• Bonus and promotional offer information (with your consent only)
• Security alerts and updates

You may opt out of marketing communications at any time. However, transaction and security-related messages cannot be turned off, as they are essential for account management.

We analyze anonymized data to improve the quality of the platform. No individual can be identified from this analysis. Through this process we add new games and services, resolve technical issues quickly, and further improve the user experience.

ku977 never sells your personal information or shares it with advertisers without permission. However, information may be shared on a limited basis in the following circumstances:

• Payment processors: to complete transactions with bKash, Nagad, Rocket, Upay, and banks
• Security service providers: for fraud detection and prevention
• Legal authorities: in cases of valid court orders or legal obligations
• Technology partners: for platform operations, under strict confidentiality agreements

We have strict data processing agreements with every party we share information with. They may only use the information for specified purposes and may not pass it on to third parties themselves. ku977 always ensures these agreements are properly upheld.

Cookies are small text files stored in your browser. ku977 uses cookies for the following reasons:

• Essential cookies: maintaining login sessions, verifying security
• Functional cookies: remembering your preferred language and settings
• Analytics cookies: understanding and improving site usage patterns

You can control or delete cookies from your browser settings. Please note that disabling essential cookies may disrupt some core platform functionality and you may not be able to log in properly.

ku977 uses industry-standard technology to protect your information:

• SSL/TLS encryption — on all data transmissions
• Password hashing — using high-grade algorithms
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Two-Factor Authentication support
• Encrypted backups of server data

Alongside technical protections, our administrative measures are also robust:

• Strict need-to-know basis data access controls
• Regular privacy training for staff
• Internal data access logs recorded and monitored
• Rapid response plan for data breach incidents

If a data breach occurs, we will immediately launch an investigation and notify affected users as quickly as possible. Our commitment is to provide full transparency about the nature of the breach and the potential risks involved.

We retain your information in accordance with the following guidelines:

• Active account information: retained in full for as long as the account remains active
• Financial transaction data: retained for a set period after account closure as required by legal obligations
• KYC verification documents: until legal requirements are met
• Gaming history: for a defined period to support responsible gaming management

Once you close your account, we will no longer use your information for marketing purposes. However, certain information may be retained for a defined period for legal obligations, fraud investigations, or dispute resolution. After the specified period, information is securely deleted or anonymized.

As a ku977 user, you have the following rights:

• Access: the right to know what information we hold about you
• Correction: the right to update inaccurate or outdated information
• Deletion: the right to request deletion of your information under certain conditions
• Processing restriction: the right to limit how your information is used in certain circumstances
• Marketing opt-out: the right to withdraw from marketing communications at any time
• Data portability: the right to receive your information in a structured format

To exercise any of your rights, please contact our support team. We will verify your identity and process your request within the stipulated timeframe. Exercising certain rights may be limited due to legal obligations — in such cases we will clearly explain the reason.

ku977 is an adults-only platform. This service is intended for individuals aged 21 and over only. We do not knowingly collect information from anyone under the age of 21 or allow them to register. If we become aware that we hold information about a minor, it will be deleted immediately and the associated account will be closed.

If a parent or guardian suspects that their child has registered on this platform, please contact us immediately.

We may update this Privacy Policy as needed. When changes are made, we will:

• Update the date on this page
• Send a notification to your registered email for significant changes
• Notify you on your first login after the changes

Continuing to use the site after changes are made indicates your agreement with the updated Policy. We therefore recommend reviewing this Policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our team is always ready to help you.

• Email: [email protected]
• 24/7 Live Chat Support in Bengali

We take all privacy-related inquiries seriously and try to respond as quickly as possible.